Frequently Asked Questions (FAQs)

Business Hours 

Our operating hours are Monday to Saturday, 09:00 AM - 5:00 PM (WIB)

Each product includes a detailed size chart to help you find the best fit. We recommend checking the measurements carefully before placing the order. 

If you are uncertain about which size to choose, please do not hesitate to contact us before making your purchase. Our team will gladly assist you in finding the most suitable size. 

Pre-order items require additional processing time before shipment. The estimated production or waiting time about 7-14 days depending on each product page. 

Please note that pre-order item will only be shipped once they are ready. If your order includes both ready-stock and pre-order items, all items will be shipped together once the pre-order item is available, unless otherwise stated. 

Yes, we offer both domestic and international shipping. Shipping costs and delivery times may vary depending on your location. 

Kindly chat us for internationally shipping.

Orders are typically processed within 1-2 business days after payment confirmation. Processing times may be longer during peak periods or special promotions. 

Orders placed outside business hours, on weekends, or on public holidays will be processed on the next business day. 

Yes, return or exchanges may be accepted for eligible items within the specified return period, provided the product is unused and in its original condition. 

Products are eligible for exchange under the following conditions :

1. The product must be in its original condition, unworn, unwashed, and free from any damage or alteration. 
2. The product must still have its original price tag attached.
3. Exchange requests must be submitted within 3 business days from the date the product is received by the customer. 
4. For exchange requests that are not caused by our mistake (such as size, color, or preference changes), the customer is responsible for all shipping costs. 
5. We do not offer refunds under any circumstances. Therefore, we strongly encourage customers to carefully review all product details before completing their purchase.